The withdrawal / return period will expire 14 calendar days from the day on which you or a third party that you have indicated, other than the carrier, acquired material possession of the last good.
Please send the item by registered mail or as a parcel with acknowledgment of receipt to the following address and keep the shipping receipt properly, in case there are any further questions. You must bear the direct costs of returning the goods.
Emilio José Prados Paredes
E-Commerce / Returns
C / Comerç 3 1º1
08800 Vilanova i la Geltru
Please note that you must return the complete merchandise to us, in its original packaging, which serves to protect against transport damage during shipment.
To continually improve our service and offering, it is vitally important that you indicate the reason for the return. Please, fill in the withdrawal form completely and attach it to your shipment. Please note that a return shipment may be on the way for a few days and our receiving department for returned items also requires a short processing time.
In addition, we wish to advise you that the supplied merchandise should only have been used for testing purposes - comparable to the way a customer would test it on at a sales stand. If the merchandise is impaired due to prolonged use, we reserve the right to request a substitute value.